FAQs

COMPANY

How does this process work?
We've made private labelling easy. It literally takes a few steps and you are on your way to creating your own brand. 

1. Find your product.
2. Design artwork using our templates (click here to view).
3. Upload artwork and place your order.

Once your order is placed we'll review your labels. You then get a PDF proof for approval. Once approved we'll process your order and get it slotted in production and let you know estimated lead time. 

How long will it take to receive my order?
We strive for a 3-week turnaround time once artwork is approved. 

Where are your products made?

All our cleaning products are made in Somersworth, New Hampshire.

How long have you been in business?
The origins of Filling Factory date back to 2007 when we launched our first brand of products called "Eco Touch". Over the years our formulations have been fine tuned and market tested to ensure they are up to the most stringent standards.

ARTWORK DESIGN & COPY

What format should I submit my artwork in?
Artwork Format: PDF (please send any fonts along with your file)
DPI: 300 minimum
Color: CMYK
Fonts: Minimum 9 point
Full Bleed: If your artwork has there is a print which reaches the outer edge of the label. We need 1/16" bleed around the edge of the label

Can I change the label copy? 
You are welcome to change the product's title, description, features and benefits. The rest of the label copy must remain to be compliant with regulations. 

How many colors can I use on my artwork?
You may use as many colors as you wish. We use a 4-color printing process so can replicate any color on the spectrum

What label finish is used?
We use a White BOPP/Glossy Label/Waterproof label finish. They are very rugged and can withstand everyday use by consumers. 

COMPLIANCE

What regulations are your labels compliant with?
Our pre-designed templates follow compliance with the CPSC, FTC, Fair Packaging and Labelling Act, and California's Cleaning Product Right to Know Act of 2017. If you are planning on selling in California, please be aware that you must setup a website where consumers can access more information on the ingredients. More information can be found here and here. Please visit our compliance section to find the appropriate information required for posting. 

Do you provide me with a Safety Data Sheet? 
Yes, we will send you a customized Safety Data Sheet for your product.

Can I say the product is "natural"? 
While we use plant-derived materials whenever possible, we cannot make a claim that our products are natural per FTC regulations.

PRICING

How much can I sell my products for? 
Because this is your own brand you can set the prices to whatever you feel is appropriate. You are in control of your pricing unlike traditional manufacturers which dictate SRPs (Suggested Retail Prices) and enforce MAP (Minimum Advertised Prices).

CUSTOM FORMULATIONS

What are your minimums for custom formulations?
If you are looking for a more customized solution (different packaging, colors, and formulas), our minimum is 2,500 pieces. Please fill out an application to get started with this process. 

Can you customize the color and fragrance of my formula?
Yes, we are able to change your product's color and fragrance. We have a wide selection of options available.

Do your bulk products come with custom labels?
Currently the bulk products available on our website come with standard Filling Factory labels.

Can I buy your bulk formulas for private label?
Yes, we offer our bulk products for private label if you wish to fill yourself.

PRODUCTS

Are your products tested on animals?
No, we do not test any of our products on animals.

Are your products plant-based?
We rely on plant-based materials whenever possible while being sure to maintain formula efficacy. Each product lists out ingredients with their source on the product pages.

SHIPPING

What shipping methods do you use?
Depending on the order size we will use either UPS Ground or a partner LTL carrier.

How much does shipping cost? 
Because shipping varies based on the size, weight, dimension and delivery address we will get you a rate quote after your order is placed. 

Can you ship overseas?
Yes, we export overseas frequently. Please contact us in advance so we can coordinate all the details in advance of your order?